Privacy Policy
Unisun Power Solutions Pvt. Ltd.
Last Updated: September 11, 2025
At Unisun Power Solutions Pvt. Ltd., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our mobile application, or engage with our solar energy solutions, EV charging systems, and franchise services.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Company name, business address, industry type, franchise interests
- Technical Information: Property details, energy consumption data, installation requirements
- Financial Information: Payment details, billing information, credit information (for financing options)
- Identification Information: Government-issued ID, tax identification numbers (for franchise partners)
1.2 Technical and Usage Data
| Data Type | Website Collection | Mobile App Collection |
|---|---|---|
| IP Address | Yes | Yes |
| Device Information | Yes | Yes |
| Browser Type & Version | Yes | N/A |
| Operating System | Yes | Yes |
| Location Data | Limited | Yes (with permission) |
| Usage Analytics | Yes | Yes |
| Crash Reports | N/A | Yes |
1.3 Solar System and EV Charger Data
- Energy production and consumption metrics
- System performance data
- Maintenance and service records
- Charging session data (for EV chargers)
- Environmental impact measurements
2. How We Use Your Information
2.1 Primary Purposes
- Service Delivery: Design, install, and maintain solar energy systems and EV chargers
- Customer Support: Provide technical support, maintenance services, and consultation
- Franchise Operations: Process franchise applications, provide training, and ongoing support
- Business Operations: Process payments, manage contracts, and fulfill orders
- Communication: Send service updates, promotional materials, and important notices
2.2 Analytics and Improvement
- Analyze website and app usage to improve user experience
- Monitor system performance and optimize energy solutions
- Conduct market research and develop new products/services
- Generate anonymized reports and statistics
3. Legal Basis for Processing (GDPR Compliance)
Contract Performance
Processing necessary to fulfill our service agreements, installation contracts, and franchise agreements with you.
Legitimate Interest
Improving our services, conducting business analytics, and maintaining system security.
Legal Compliance
Meeting regulatory requirements, tax obligations, and industry standards in the renewable energy sector.
Consent
Marketing communications, optional data collection, and location-based services in our mobile app.
4. Information Sharing and Disclosure
4.1 Service Partners
We may share your information with:
- Installation Partners: Local contractors and technicians for system installation
- Equipment Suppliers: Solar panel and EV charger manufacturers
- Financial Institutions: Banks and financing partners for payment processing
- Logistics Partners: Shipping and delivery companies
- Technology Partners: Cloud storage providers, analytics services, and software vendors
4.2 Legal Requirements
We may disclose your information when required by law, including:
- Compliance with legal processes and government requests
- Enforcement of our terms of service and franchise agreements
- Protection of rights, property, and safety of our company, customers, and public
- Prevention of fraud, security breaches, or illegal activities
Important: We never sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
5. Data Security Measures
5.1 Technical Safeguards
- Encryption: All data transmission uses SSL/TLS encryption
- Access Controls: Role-based access with multi-factor authentication
- Data Storage: Secure cloud infrastructure with regular security audits
- Network Security: Firewalls, intrusion detection, and monitoring systems
- Regular Backups: Automated backup systems with disaster recovery protocols
5.2 Administrative Safeguards
- Employee training on data protection and privacy practices
- Regular security awareness programs
- Incident response procedures and breach notification protocols
- Third-party vendor security assessments
6. Data Retention
| Data Category | Retention Period | Purpose |
|---|---|---|
| Customer Account Information | 7 years after account closure | Legal compliance, warranty service |
| Installation & Service Records | 25 years | Warranty obligations, system monitoring |
| Franchise Partner Data | 10 years after agreement termination | Legal compliance, business records |
| Marketing Communications | Until opt-out or 3 years of inactivity | Marketing purposes |
| Website Analytics | 2 years | Performance optimization |
| Mobile App Usage Data | 1 year | App improvement, troubleshooting |
7. Your Rights and Choices
7.1 Data Subject Rights (GDPR/CCPA)
Right to Access
Request copies of your personal data and information about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data under certain circumstances.
Right to Portability
Request transfer of your data to another service provider in a structured format.
Right to Object
Object to processing of your personal data for direct marketing or legitimate interests.
Right to Restrict
Request limitation of processing under certain circumstances.
7.2 Communication Preferences
- Email Marketing: Unsubscribe links in all marketing emails
- SMS/Text Messages: Reply “STOP” to opt-out of text communications
- Mobile App Notifications: Manage preferences in app settings
- Phone Calls: Request to be added to our do-not-call list
8. Cookies and Tracking Technologies
8.1 Website Cookies
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand website usage and performance
- Marketing Cookies: Enable personalized advertising and remarketing
- Preference Cookies: Remember your settings and preferences
8.2 Mobile App Tracking
- App usage analytics and performance monitoring
- Crash reporting and error tracking
- Location services (with explicit permission)
- Push notification preferences
You can manage cookie preferences through your browser settings and app permissions through your device settings.
9. International Data Transfers
Unisun Power Solutions primarily operates in India. However, some of our service providers may be located outside India. When we transfer data internationally, we ensure:
- Adequate level of data protection through approved mechanisms
- Standard contractual clauses for data transfers
- Compliance with applicable data protection laws
- Regular monitoring of third-party security practices
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately to request deletion.
11. Third-Party Links and Services
Our website and mobile app may contain links to third-party websites, social media platforms, or integrated services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will:
- Post the updated policy on our website and mobile app
- Update the “Last Updated” date at the top of this policy
- Notify you of significant changes via email or app notification
- Provide at least 30 days notice for material changes affecting your rights
13. Franchise Partner Specific Terms
- For Franchise Partners: Additional data processing terms apply as outlined in your franchise agreement, including business performance data, marketing materials usage, and territorial information.
14. Data Breach Notification
In the unlikely event of a data breach that may pose a risk to your rights and freedoms, we will:
- Notify relevant authorities within 72 hours
- Inform affected individuals without undue delay
- Provide clear information about the nature of the breach
- Explain measures taken to address the incident
- Offer guidance on protective steps you can take
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Unisun Power Solutions Pvt. Ltd.
Privacy Officer
Email: sales@unisunpowersolutions.com
Phone: +91 81696 94414
Address: 221, Hari Om Plaza, Mahatma Gandhi Rd, near Omkareshwar Temple, Sukarwadi, Borivali East, Mumbai, Maharashtra 400066
Website: https://unisunpowersolutions.com
Response Time: We will respond to privacy-related inquiries within 30 days of receipt.
For EU Residents: You also have the right to lodge a complaint with your local data protection authority if you believe your data protection rights have been violated.